Refund Policy

This policy explains when a Counsel subscription is refundable. In plain terms: all sales are final, except under the Score Guarantee described below, and except where the law gives you a withdrawal or cancellation right.

Try before you buy

Counsel’s Free plan is the way to evaluate the product — real practice questions with full explanations, every day, at no cost and with no card. Because you can sample Counsel for free before paying, a paid plan is an intentional commitment, and paid plans are non-refundable apart from the Score Guarantee.

Auto-renewal and cancellation

Paid plans renew automatically at the price and interval shown at checkout until you cancel. You can cancel anytime from Settings— the same way you signed up, in one step. Cancelling stops the next renewal; it doesn’t retroactively refund the current term (again, except under the Score Guarantee). We email you a receipt on every charge and renewal.

EU/EEA and UK: 14-day withdrawal

If you are in the EU/EEA or UK, you normally have 14 days to withdraw from a purchase. Because Counsel is digital content delivered immediately, at checkout you can consent to start your subscription right away and acknowledge that you then lose the 14-day withdrawal right for the content already supplied. If you did not give that consent, your statutory withdrawal right continues to apply.

The Score Guarantee

The Score Guarantee is a conditional refund policy — not a promise of any score. It applies to the annual Max plan only. If you meet every condition below and your official LSAT score does not improve over your Counsel diagnostic baseline, we refund what you paid for that annual term.

• Be on the annual Max plan from enrollment through your test date, with your LSAT date set in your goal.
• Do the prep, logged on the platform: at least 40 study days, 25 hours of tracked practice (time actually spent answering — an open tab counts for nothing), 1,000 questions, and 2 completed full-length timed practice tests.
• Prove your scores officially. Your baseline is your Counsel diagnostic; your ending score must be your official LSAC score report(not self-reported). “Did not improve” means your official score is not higher than your diagnostic baseline.
• Claim within 30 days of your official score release, with your score report. One guarantee per person.

You can watch your progress toward these conditions on the Score guarantee tracker on your dashboard, so nothing is a surprise. To file a claim or ask a question, email support@counselprep.online.

Chargebacks

If you don’t recognize a charge or have a billing problem, contact us first at support@counselprep.online — we respond quickly and can cancel or resolve most issues faster than a bank dispute. Nothing here waives any chargeback right the law gives you.